Training Operations Centre

Training professionals are being compelled to focus their attention on driving business improvement. That means shifting the work effort from managing tactical logistics and performing administrative functions to becoming true performance consultants.

The Learning Factor uses a highly flexible approach to improve efficiency, control costs and automate processes involved in the administration of training. Vendor-neutral training administration services provide a single point of contact to book and manage the myriad of back-office training tasks. This allows internal learning executives to focus on the strategic parts of their business without compromising the amount or quality of learning delivery.

Key Services

• Vendor and facilitator identification and management
  
• Automated training bookings
  
• Automated training program invitations
  
• Learning technology administration
  
• Venue procurement and management
  
• Course and training catalogue management
  
• Training program logistics Training materials management
  
• Internal marketing of services and programs.

The Learning Factor Operations Team efficiently manages all details and logistics of customer training initiatives. They take responsibility for the routine and time-consuming work related to training administration including training program scheduling, participant registrations, venue bookings, pre-work management and classroom setup. This flexible, expert service can be delivered onsite at the customer premises or remotely at The Learning Factor’s central training operations site.

“The Learning Factor provided the highest quality support to my team through consistent and seamless delivery of quality facilitators and logistics support. They engaged fully in the Quality Improvement Process, often initiating feedback and suggesting processes to enhance the value of training dollar spend. The Learning Factor could not be a better supplier, although I am certain they continue to aspire to be so.”

Senior Manager, Training and Development Financial Services